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Client Services Director

Job Title: Director, Client Services

Location: Los Angeles, CA

Department: Client Services

Reports To: Team President

Apply: We’re excited to hear from you! To apply, please submit your resume and a brief cover letter explaining why you’re the perfect fit for this role at careers@lagc.com

Job Summary:

Los Angeles Golf Club, a proud team in the TGL league, is seeking a highly organized and proactive Director of Client Services. This individual will manage day-to-day relationships with our team sponsors, oversee activations, and ensure the successful execution of sponsor programs and asset management. The ideal candidate will have a passion for sports, a track record of building strong client relationships, and experience executing high-touch experiences such as golf outings and unique hospitality packages.

What We Need:

  • Client Relationship Management:
    • Serve as the primary contact for all team sponsors
    • Develop and maintain strong relationships with sponsors, understanding their needs and meeting their goals
    • Provide regular updates and reports to sponsors on the status of their programs and activations
    • Build trust with partners by ensuring contract fulfillment and identifying value-add opportunities
  • Program Activation and Execution:
    • Oversee the planning, coordination, and execution of sponsor activations
    • Ensure all sponsor assets are effectively utilized and aligned with agreed-upon strategies
    • Coordinate with internal teams and external vendors to deliver high-quality activations
    • Manage the inventory of sponsor assets and ensure they are properly maintained and accounted for
    • Work closely with TGL and PGA TOUR to ensure collaboration and alignment
  • Event Management:
    • Plan and execute sponsor-related events, ensuring all aspects are meticulously organized
    • Work closely with event coordinators, vendors, and sponsors to ensure seamless execution
    • Manage on-site activations during events, ensuring sponsor satisfaction
    • Organize and execute high-touch experiences for sponsors such as golf outings and unique hospitality packages
  • Community Engagement:
    • Plan and attend community events to improve sponsor visibility and engagement
    • Collaborate with community organizations to identify opportunities for sponsor involvement and support
  • Revenue Generation and Inventory Ideation:
    • Identify upsell and revenue growth opportunities within existing partnerships
    • Utilize research and data analysis to position campaigns, shift assets as needed, and deliver proof of performance
    • Collaborate with internal teams to conceptualize, build, and deliver new partner-focused products and platforms
  • Communication and Reporting:
    • Prepare and deliver comprehensive reports on the status and performance of sponsor programs
    • Communicate effectively with sponsors, providing regular updates and addressing any concerns
    • Collaborate with the marketing team to develop promotional materials and communication strategies for sponsor programs

What You’ll Need:

If you don't think you meet all of the criteria below but still are interested in the job, please apply.

Nobody checks every box, and we're looking for someone excited to join the team.

  • 6+ years of experience in client services, account management, or a related role
  • Strong understanding of sponsorship and activation processes
  • Strong analytical and problem-solving skills and experience with data-driven marketing and reporting
  • Excellent organizational and project management skills
  • Outstanding communication and interpersonal abilities
  • Strong self-starter with excellent team dynamics. Ability to be proactive and jump in wherever needed
  • Experience managing relationships with sponsors, partners, high-profile client relationships, and other key stakeholders
  • Proficiency with Microsoft Office Suite (PowerPoint, Excel, and Word)
  • Passion for sports and knowledge of the golf industry is a plus

Benefits:

  • Competitive salary and performance-based bonuses
  • Comprehensive health, dental, and vision insurance
  • 401(k) with company match
  • Opportunities for professional development and career advancement
  • Access to exclusive golf events and facilities
  • Flexible PTO policy
  • Generous family and parental leave policy

Compensation:

  • The range for this position is $110,000 - $130,000 annual compensation. Compensation package offered will be based on multiple individualized factors, including a candidate's job-related knowledge, skills, and experience.

Los Angeles Golf Club embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.

Los Angeles Golf Club is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: careers@lagc.com.